LGPD - Privacy Policy & Cookies
LGPD - Privacy Policy & Cookies



The OCanto brand – managed by Holding de Hotéis Ltda., CNPJ [Company Taxpayer’s Number] no. 48.958.551/0001-99, uses the website at the ocantodobrasil.com.br domain ("Site") to allow you to check various information and interact with us. This Privacy Policy briefly explains how your personal data is used in the context of Site usage and your interactions with us.




To enable access to certain content and functionalities of the Site, to keep the Site operational and up to date and to maintain a relationship with you, OCanto may use personal data in various situations.


In practice, the type, amount and manner in which we collect your personal data depends on your relationship with the Site and with us. For instance, the data we collect when you visit the Site is different from the data we need to respond to a request from you. To make these differences clearer, we have listed below some of the main purposes for which your data may be used depending on the type of interaction you have with us:



Type of Collected Data

Site Access and Browsing

Browsing data: data collected through cookies or device IDs, including IP, date and time of access, geographical location, browser type, duration of visit and pages visited.

Data on access devices: model, manufacturer, operating system, operator, type of browser, type of speed and connection.

Answers to questions and requests from “Talk with Us”

Registration data: name, e-mail, phone number, city, state and message.


Registration data: name, e-mail, phone number.


Cookies. Like most web pages, we use cookies and other technologies on our Site, especially to allow you to authenticate yourself, to guarantee your security, to record your preferences and to offer you customized content based on your interactions with us. Cookies are small files which may or may not be added to your terminal and which make it possible to store and recognize data from your browsing activities. Through this type of technology, we may collect browsing data, including data about your interactions with our Site, such as the pages and content you access and create. If you wish to know which cookies are installed on your device, or if you wish to delete or restrict them, use your browser settings to do so. You can find further explanations on how to proceed by clicking on the links below.





Internet Explorer





OCanto relies on certain partners to operate and provide services. Thus, it is possible that personal data is shared in situations such as the ones below.


Vendors and Partners: Holding de Hotéis Ltda. may share some of your personal data with vendors and partners hired to support our activities, such as system suppliers, data processing structures and other service providers.

Companies from the same economic group: We may also share data with companies that are part of the same economic group and/or corporate structure as Holding de Hotéis Ltda., provided that such sharing is necessary for the purposes of operation, maintenance and/or improvement in the provision of the services offered. In this context, any company that may have access to the data must adopt at least the same levels of security used and ensured by us.

Public Authorities: Holding de Hotéis Ltda. is subject to certain legal and regulatory obligations when making the Site available to you. Accordingly, in certain situations we may share data when necessary as a result of a legal obligation, a determination by a competent authority, or a court decision.




Personal data security is one of our priorities. We strive to constantly improve our processes and adopt the best information security practices to protect you and the data we have access to.


Data is only stored for as long as is necessary to fulfill the purposes for which it was collected, or in the cases provided for in article 16 of the LGPD [Data Protection Law] (Law 13.709/2018). We therefore carry out an analysis to determine the appropriate retention period for each type of data collected, taking into account its nature, need for collection and purpose.




The Brazilian law provides a series of rights to personal data holders. In this section we will explain such rights and how they can be exercised.




Anonymization, Blocking or Deletion

You can request (a) the anonymization of your personal data, so that they can no longer be linked to you; (b) the blocking of your personal data, temporarily suspending the possibility of processing for certain purposes; and (c) the deletion of your personal data, except in the cases provided for in article 16 of the LGPD (Law 13.709/2018).

Confirmation and Access

You can request confirmation as to whether your personal data is being processed so that, if that is the case, you can access it by requesting copies of the records we hold on you.


You can request that your personal data be corrected if it is incomplete, inaccurate, or out of date.

Information on the Possibility of Non-consent

You have the right to receive clear and complete information about the possibility and consequences of not providing consent when it is requested.

Information on Sharing

You have the right to know with whom we share your personal data. Depending on the situation, we may limit the information provided to you if its disclosure would violate our intellectual property or trade secrets.


The law authorizes the processing of personal data even without your consent or a contract with us. If you do not agree with any purpose for which we process your personal data, you can object by requesting that we stop processing it.


You may request that we make your personal data available in a structured and interoperable format for transfer to third parties, provided that such transfer does not infringe our intellectual property or trade secrets.

Consent Withdrawal

If you have consented to any purpose of processing your personal data, you can always choose to withdraw your consent. However, this will not affect the lawfulness of any activity carried out prior to the withdrawal.


To request the exercise of any of these rights listed, please contact us at the e-mail address indicated below.


For your safety, whenever you submit a request to exercise your rights, we may ask for some additional information and documents so that we can prove your identity to prevent fraud.




If you still have any questions about how OCanto uses your data, what your rights are as a data subject or any other questions related to personal data, please contact us at dpo@zhouse.com.br.

By engaging with OCanto, using our services as well as our website(s), you agree to the processing of your personal data as described in this Privacy Policy.

This Privacy Policy may be amended at any time. Therefore, it is recommended that you review this Policy from time to time to be informed of how your data is being protected.